Dealing with Angry Students
I have learned that when dealing with an angry student the best thing to do is listen to them first. I usually let them vent the entire problem off their chests, tell them to then take a deep breath, and go from there. I think it's important to keep your composure and try to be as diplomatic as possible. Finding the facts of the situation almost requires a Sherlock Holmes or CSI type personality but after you encounter this a few times it gets easier and easier.
I have learned that everyone just wants to be heard. Lisa
Hi Leonardo,
You're right, anger occurs in educators too. Students must learn how to control their anger because they will need to control anger on the job.
Patricia
After listening, I will usually let the student know that he/she isn't the only one that gets angry. We as instructors get angry also, but we can't let if effect our class. As they should try to put asside whatever is angering them for the time they are in class, because it is not going to help them to learn anything that day. Usually after they vent, and class starts, I will get them enguaged enough that they are able to do so.
