Managing behaviors
I think it is important to attempt counseling a student first through a simple and to the point e-mail. I would always include my faculty manager on such e-mails. If the student seems to continue with issues, I would set up a conference call with my manager and allow this person to have input as well. This is the steps to resolve nearly any issues.
We usually contact the student's advisor in this case.
I think that is a wise concept Debbie to include management on the issue.
Racquel ,
Will you immediately go to a supervisor for assistance, is that your school policy? Do you think there might be a chance the student is just doing this in a way to reach out for help or some other concern?
Herbert Brown III
I start with clarifying the main underlying issue at hand in a calm professional, friendly approach. I’ll copy faculty manger or AQAA or hi/her advisor of my email. I’ll set up a meeting with the third party (advisor or AQAA) to listen to the conversation. If a resolution is not achieved for whatever reason, I’ll forward the issue to the faculty manager or PC. Sometimes, there are issues that are beyond our control but the administrator might be able to help the student.
I try to be very clear about the course expectations and I am consistent in the way I apply the rules. I continually re-assess the course expectations and amend as necessary. I find that this process facilitates the behavior management process and provides for favorable outcomes.
Regards,
Lillian Lynn
Debbie,
Sounds great. The more "experiences" we have, the more we tweak our teaching. There always seem to be some issues that make life in teaching interesting.
Herbert Brown III
Sorry Dr. Brown, I always set the tone up front with messages of expectations and deadlines but this was in the event a student continued to go down the wrong path. I had a certain event in my mind as I answered this. Just this week we had a student creating a little choas stating she turned in items and I had failed to grade them. I responded first and then when things escalated we pulled in her online advocate and my faculty manager. This shut the chaos down very promtly. My tone is always professional, high expectations and yet having a reality that I will consider things but there had best be documentation to prove it.
Debbie :)
Debbie,
It is vital to articulate clear expectation up front on the syllabus of any course. Clear directions and expectations will head off many issues. What if you didn't have a manager to facilitate the conflict? What type of tone and response would you give them?
Herbert Brown III
