Newbie in Admissions
Hello all! This is my first time being an admissions representative. I never realized the amount of training that is required to represent a school the way the we all do. It gives me peace of mind, however.
I have one question. My background is strong in customer service - I have worked for a hair salon (as a manager) for the last 5 years. My question is: In your day to day activities in your job do you use more sales experience or customer service?
I'm also new to this field. My background has been extensivley in sales and customer service.
I appreciate the customer focused aspect of this field. I'm learning to concentrate more on student needs, than focusing on getting the sale.
I also appreciate the compliance requierments, it allows me to stay focused and develop relationships with prospective students.
I would say that we do both pretty equally!! Constantly selling our product and knowing our product and also keeping the best interest in mind for our students.
It is difficult keeping up with all the paperwork when you're on the road. Try to set aside one day a week that you can process all your paperwork and catch up on phone calls and emails. I seemed to work for me
In this business sales and customer service go hand in hand. A sales background will be great to set the appointment, but a prospective student will never want to feel like your selling to them, but rather listening and helping them to make decisions-this is where your customer service or problem solving background will be needed.
Hello there!
I am also very new to working as a high school representative, and had no idea the amount of work that goes into this job. It has been extremely rewarding, yet i find it hard to balance out all of the administrative work after being in the classrooms all day, and then driving several hours to my next location for the following day. Does anyone have any helpful advice as to how i might better organize myself, or develop a better system with the administrative "checklist" at the end of every day?
Cheers!
I believe "sales" is customer service and customer service is "sales". They are synonamous in my opinion. The first "sale" is yourself to the prospect. Your knowledge, personality, and genuine interest and investment in the prospects needs - this is customer service 101 in my book.
With the specific course offerings of our program, the emphasis on sales is quite minimal. I've found that it's strong customers service skills that benefit our potential students the most.
Hello! I am also very new to the Admissions role and the main thing that I have discovered is the Extreme Importance of Customer Service. It shows that you really are thinking of the student as an individual and not just a number. If you make them feel like they are the most important, then you are not only accomplishing the goal of helping them better their lives and situations, but also leaving a wonderful lasting impression on them. It is what we strive for. To help them make a difference.
Hello Newbie, I would say that in your new role, what your selling is customer service. You are offering a service that in most cases your clients are seeking already.
As an agent you will be both selling your school and servicing your potential student. I think the best agents are one who are more focused on helping their potential students than simply signing them up. Your background in customer service should suit you well.
