It would be great to visit different companies that hire our students, to better understand the types of jobs being done with a degree from our Institution.
I feel that a more specified training on what agents can and cannot say if always very important. Compliance is the biggest issue at a school like mine in todays environment.
I would like to better understand the process as a whole, whos is responsible for what, and the manner for which it is processed. That way I will know who I need to turn to when the ball gets dropped.
I would like to learn more about each person at our school and the job function that they have. We have a large staff and I do not always interact with each person.
I would truly like to be permitted to visit each department for at least half a day. I would like to sit in Student Services and listen to the students needs and concerns. I would like to sit in Academic Affairs to hear the instructors and how they plan to assist students that have difficult circumstances. I would like to visit Advising, Career Services, and even the Business Office. I would like to get more of a whole picture on how to assist students. It is just hard for me to be away from my desk and my duties but I feel it would help in the long run.
I think they opportunity to sit with a member from each department to see exactly what their day to day responsibilities are and how they are able to help our students would be benefical. This will help the admissions rep know exactly where to direct a student to as well as keep them from providing incorrect information/facts to that student.
The more one knows about the function of each department the better students questions can be answered!
with career changing everyday we need to stay on top of product knowledge admission people need refresher training so they know what they are talking about
I think the career service department is very helpful after graduation I would like to work in this area of our company helping our graduates reach goals.
With the "Go Green" inititatives around the world, I feel that it would be beneficial to the school, and appreciated by the students to do our best in eliminating redundant paperwork. It seems that forms could be completed electronically, rather than with paper. I also believe that we could save money, if we use some of the latest technology.
From past expaerience, it has always been beneficial to have relationships with each department. As we are the ones that initially meet each student, it is important to know that there are individuals that are more of an expert in specific fields. Having students meet members from each department and also hearing these individuals explain specifics about things work have always eased concerns and fears for these students.
Working with re-entry students.
The opportunity to observe each department and how they handle students is always a benefit. This ensures that no misrepresentation is happening and that correct information is being relayed to the student.
In most cases knowing all aspects of the business is beneficial. I dont think admission reps should know too much about the Financial aid process at least in some education fields due to the compliance factor.If someone knows then they might be likely to slip some information about the financial part of enrollment, and then someone is in trouble.There is a fine line, because the right hand needs to at least know where the left is.
I would like training on how to identify or, rather, help students identify the best academic program for them if they come in and are unsure of what they would like to pursue.
Marketing and Advertising
I would be interested in learning what information should be included (or omitted)in an effective presentation/discussion program options.
Reviewing possible negative recruitng do's and don'ts videos would be helpful in the process. This would give the academic counselors a better understanding of the types of questions to ask.
I personally would like to see more training being offered in reference to admissions and new regulations, etc. Furthermore, I think admission reps should be well trained on financial aid regulations as well.
I have found one of the best things that has helped me was understanding what each area is responsible for and what they put into the enrollment process and the educational process. Many times a student will ask me a question and it has to do with another area and I can get the student to the proper person. This I believe gives the student confidence in our school and also confidence in their decision in chosing us. It also is good customer service and of course the student is a valuable customer.
