Communication is Key
Recognizing all of the regulatory changes that govern communication, what type of communication do you use most often and why?
I use the phone often, but prefer email as a way to document the conversation with dates, times and content of the conversation.
In person and phone as the first choices because it is quicker communication. Email if I cannot get a hold of them in person or by phone and if the communication needs to be documented.
Personally, I prefer face to face communication because most times it facilitates the interaction and also because I am able to interpret any body language. Communicating via email however, I think it is very efficient because it provides a record of the information communicated to the other person and vice versa.
I like phone as well. Its the best always.
The form of communication I like to use is phone, once I have met with the prospect then I can follow up via other types of communication. I feel that phone communication is the best, email and text can be misread or taken out of context.
I use the student's college email, since it is completely private and I know my messages will not be misdirected to anyone who should not be reading them.
We use a wide variety of forms of communication. We use face-to-face, emails, and social media. We also advertise on the radio and local television stations.
I feel it is best to try to communicate with students in person because it is easier to communicate in person and there is less of a chance of my words being misinterpreted. It also, creates more transparency for the student.
My most regular form of student communication is face to face within the classroom and via email. I use the college catalogue and course outline (which includes language from the catalogue). My only interaction with prospective students occurs when reps bring people around on tours. In this instance, I introduce myself, provide a summary of the General Education student learning outcomes, thank them for taking time to learn more about our college, and invite them to come see me with any questions they may have during the process, and especially once they have started classes.
I use email mostly to communicate with student and staff. Using email allow you to have a record of what is being stated and answered
We use phone and email communication most often.
Our school currently uses our desktop phones and inbound IM.
As a FA rep, we do not make sales/admission calls and simply direct our calls based on the student's attention towards FA issues and as long as the student is attending our school.
My best and most used form of communication is in person. FA is difficult to understand and in an email you cannot determine if there is understanding going on. On the phone you can never be 100% positive that you are talking to that exact student. So it may seem time consuming but I always first recommend that a student meet with us so we get a clear understanding of what they actually want, need or do not understand. It also allows me to address anything that may be driving their concern or question.
All forms of communication is needed.
We usually use email, primary because we can refer back to it if necessary.
All forms of communication are important and each type is used for different reasons.
Phone calls are used for reminders about appointments or for clarification, answering quick questions.
Email is used for follow-up, reminders to send forms, links to information or handouts. It's always best to keep email correspondence short so that the student will read it. Sometimes we can't answer questions by email, so the best response is to let the student know that their question is not something that can be easily explained and that they can set up an appointment or we can discuss it over the phone.
In-person is best explaining processing, reviewing detailed & complicated account information--things that may require having printed information or that would not be easy to explain in written correspondence.
Even social media is important for announcing events & important dates.
I use the phone, texting and of course in-person since students are the most responsive that way.
Face-to-face interviews are always the preferred choice, however we utilize the phone call as a great way to begin the process of admissions. We feel that there is a great deal of information to share and digest, so having the candidate sitting right in front of the admissions advisor is the best way to ensure all questions are answered and no misconceptions have occurred.
Our admissions advisors are encouraged to take their time with each applicant, making sure all questions have been answered, as well a properly gauging the fit of the potential student into our program.
I personally prefer to use phone calls or emails. The guidelines for the emails are nice to establish what must be in the email to the students I work with.
