I didn't know about the opt out process after 90 days...so this is so important, as well as having the physical address in all email communication
I'm surpised by how many restrictions there are....and how much information must be disclosed at the outset. I'm not in the Admissions Department at my school, so I don't send out very many emails, but I'm still suprised by how much their is to know and adhere to.
we only respond to messages from prospective students. we do not use e-mails as a marketing or solicitation tool.
Thankfully, most students are seeking our program out so we are in a good situation to make sure we remain compliant with all contact regulations
emailing is good because when students move from one address to another you still have comunicayion with student
Iza,
The opt-out opportunity is a very important part of the process. I am glad that you were able to pick up tips from the course.
Cindy Bryant
The single most important item I learned today was the fact that we must ensure to honor any inquiries "opt out" requests within ten business days. Following through with these important requests in a timely manner is how we will establish our reputation and respect their requests. This really opened my mind to be more proactive and ensuring this process is being followed in a timely manner at our campus.
I would have to say that the single most important item ive learned about emailing students is having to insure that the physical address is in the email.
Im agree with you, email is the best way to get a contact to the students as well you can have all the coversation in your record in case you need it some day.
Nicole,
I am happy that you have been able to identify an important take-a-way from the course. THanks for sharing.
Cindy Bryant
The most important thing I learned about emailing students is that the full postal address must be on every email. I was not aware of that.
William,
Yes, there are many federal guidelines that governs communication as related to business entities. Once you know them and understand them you can create a template that contains all of the critical elements and put your mind to rest.
Cindy Bryant
The most surprising aspect are the number of rules that must be followed when emailing especially the fact that postal addresses and opt out options needs to be included in all cases.
I will make sure my physical address is on every email I send out.
Priscilla,
Thanks for sharing what you have gained through this course. It is rewarding to know that you are taking away new knowledge.
Cindy Bryant
The most important item I learned about emailing students is to include in your message a clear and conspicuous explanation of how the recipient can "opt out" of receiving future e-mails. I believe this is a great option because it will help differentiate the interested students against the ones that are no longer interested. I will use this in the future to manage my time better.
it must be remember –a commercial email is not necessarily a mass email. Other emails can be considered commercial and therefore must include all of the same requirements such as vaild and identifable “to†“from†and “reply to,†an informative subject line, clearly indicated as an avertisement, and the “opt out†clause to be honored within 10-days. The majority of emails my office deal with relate to financial aid issues and are one on one. Periodically, we send mass emails encouraging students to complete documents such as the FAFSA which we will confer with our IT department prior to sendng in the future.
I learned that emailing students gives them the feeling that someone cares for them and their education.
I use the email as an educational tool and not as a discouraging asset. I learned that students would respond to positively and professionally addressed matters.
Tiera,
Thank you for sharing the new information that you learned from the course. The course achieves it's goal when new information is imparted.
Cindy Bryant
Aside from learning about needing an Opt out option on the emails sent to students, I also recognized that there is a need to provide students with the physical address of your school. I personally have the physical address of my school as my email signature to ensure that I do not forget it. I rarely email students since this is a brick and mortar school and I am in the financial aid department. But if I need to in the future I will remember the opt out.
