I feel like we could serve our internal customers better. I personally do my best to treat all my fellow employees with respect and do what i can to help them when needed but not everyone shares my enthusiasm for reaching out to internal customers. I would like to start by making a list of expectations i have and expaining them to all the internal customers.
Jamie,
Excellent insight! Thank you for sharing!
Dr. Jean Norris
When things are going well and everything is running smoothly it's easy to serve your "internal customers." When things get busy or difficult that's when it becomes more of a challenge. In response to a recent swot analysis I said that we need to take a little time out of our day to see how our coworkers are doing and just to exchange pleasantries. Students can sense tension. When we are more relaxed they will be too.
I get the sense you really care about your co-workers and do what you can to help the team. Great job! How does your approach help the overall customer service of your department?
Dr. Jean Norris
I work hard to serve my internal customers - my colleagues. I keep chocolates and mints and tea at my desk to make it welcoming and give colleagues an excuse to stop by. I listen to their struggles and give them a sounding board, which gives them a release. I also use any information I glean to help me be stronger at my job.
When you find that can you let all of us know? I think we would all like to find happier on those crazy days!! Thanks for your post Corin.
Dr. Jean Norris
I believe we serve amazingly well and people are happy with how they are treated. I would like to find ways to make people feel happier at work on crazy days.
Serving internal customers is essential. Elevating awareness of their needs is required and one of my strengths. Developing and executing action plans to assist them in completing their goals can always be improved.
Brooke,
Great point! Thank you for sharing this in the forum!
Dr. Jean Norris
Kristine ,
You make an excellent point. How do you think you could utilize the communication hierarchy to help build your internal relationships?
Dr. Jean Norris
Monthly meetings are a must.. It is very important to incorporate everyone in program strongly involved with the internal Services. Doesn't have to be a long meeting. Just long enough to stay closely connected and keep communication in check.
In thinking about my answer to this question, I'd like to say I interact very well with ny co-workers by communicating and responding to their needs. I feel it would good for me to check in with them on a more regular basis to make sure that what I think I'm doing is true.
Matthew,
Sometimes the little things do make a difference. Thanks for sharing!
Dr. Jean Norris
Working with coworkers is paramount in what I do. It helps to go around daily just to say "Hi" to everyone. It build teamwork and keeps constant interaction.
Great approach Maricelly, I'll bet your co-workers appreciate your team approach! Thanks for sharing.
Dr. Jean Norris
I SERVE MY INTERNAL CUSTOMERS WITH GOOD COMMUNICATION, SHARING THE LATEST INFORMATION REGARDING MY AREA, GREETING THEM, WEARING A SMILE, SUPPORTING THEM WITH THEIR AREAS AND WORK AS A TEAM.
It's great when departments can collaborate and share best practices. What can you do to initiate or facilitate this type of collaboration?
Dr. Jean Norris
That's excellent awareness Candace. What do you think you can do to help your internal team focus on being appreciative of each other?
Dr. Jean Norris
I believe Career Services does very well with internal customers. May have to share more info that Career Services may have on students to everyone in weekly staff meetings to bring our department closer to others, i.e. education.
I would like to say exceptional but that would not be true. We all have the pressures of meeting those deadlines and tensions do rise. We tend to focus our frustrations in the wrong direction. Taking this class has made me think of how others are under the same pressures I am and to not take things personally. Remembering that we are there to help our customers and each other and staying focused on that will help me remain respectful and appreciative of others.
