My institution conduct EOC survey at the end of each three week section. Management team reviews survey from all courses and provide feedback immediately to concerns students. From the instructor standpoint management addresses concerns of student from the survey by providing the results with student comments. This type of feedback helps me the Instructor greatly to see if I AM meeting the expectations of the student as well as the school.
The reps were selected by their classmates after the first month. They continued until graduation unless they fell behind in their duties or asked for someone elde to take over. At first it was viewed as a priviledge. Later on we found that with the time involved , sometimes it was looked at as a distraction.
Not sure, I thought that we all working toward the same goal. Some folks just have their eyes down and their ears closed.
David, your approach seems to be proactive, positive and results oriented. Why do your fellow instructors disagree with your approach?
Linda, good luck. Your positive attitude will be very useful in sharpening your skills working with students.
Thomas, good point about surveys after a student has dropped out. Getting meaningful information is very difficult; the student has no reason to provide objective data and responses are likely to be based on emotions.
What were the required credentials for the class representatives, Thomas? How long did they serve and how were they selected? Did they see this as an honor or burden?
Thomas, great to hear that the forums have triggered some positive ideas.
Many of my fellow instructors disagree with my methodology, but it always has been effective. I beleive in th direct appraoch. When I hear a side conversation about a topic of concern to the faculty & staff, I try to engage the students, whether they are in my class or not. So say to stay out of their business, I feel if they are "heated" about a topic it has always been best to listen and ask how I can be of any assistance. I alwatys ask the student, "How can we may this right? How can we work toward a solution?" I believe it is important to include the student in the process. Not just venting(even though that is often what is needed most), but with arriving at a reasonable solution. Directness has always been the most effective method of communication with students.
Being a new faculty/adjunct instructor, I'm finding this module interesting as I do have some students that aren't doing well as far as grades. When I ask how they are - everything is fine. I need this module to help get to the bottom of things. Is this their typical grade experience or has something changed. Looking forward to diving in deeper.
I am interested in finding out about this as well. Our instructors rotate and are seeing students on a weekly basis. Should we have meetings to evaluate who we perceive as having problems. Then what ? , who takes over from there ?
Since most of our student attrition is in the first module , I agree on surveys or one on one interviews in the first few weeks. Surveys that occur AFTER a student has left will not solve any current issues. The end of the first module is too late at that point. Be proactive from the start.
We used to have a student class representative. That person would bring concerns to student services on behalf of the whole class. The feedback was immediate and anonymous. The difficulty was getting the class rep. to show for all meetings. Maybe it should be more of an open door policy when problems arise rather than a scheduled meeting.
Good idea. The students are receiving their own assessment that their comments are taken seriously. Data mining can be done on the answers for recurring problems. I also think having a food truck is a great idea. Our night students are always going out to eat on break and are frequently late in returning. Since break is always at the same time , the vendor would not be wasting his time in coming then.
Garry, how have these survey results impacted your performance?
Stephen, do track trends across the four applications? How does participation hold up? Are comments more relevant?
Student surveys are completed after each course. A review is don by the administartion department and review with the instructors.
We also administer a survey following each module of the program(4 total).
By clearly setting the expectations from the start not(sugar coating)and following students thru with support, students have the satisfaction they expected.
Wendy, how does that impact what you do with your students?
