I find there is always at least 1 quiet student in a class. I teach programming which is a very hands-on skill. It is important to figure out how to help these students. Are they bored because they are already familiar with the material? Are they lost? Are they embarrassed to ask questions? Do they feel helpless or too far behind to recover? This is where the old-time psychology of the master-apprentice come in handy. Work with them side-by-side to show them how it is done. Give them an orderly process to accomplish a task and succeed. I find the "Like this, see!" method works well. This tends to make them a lot more comfortable, draw them out of their shell and begin to build confidence. They can see the complexity level is much less than their anxiety led them to believe. Does anyone have some other tips?