Chester Flake

Discussion Comment

At our school - we often do not get the opportunity to meet students face to face prior to the enrollment. So - email and phone communication skills are really important. However - the information provided in this lesson can be applied to any aspect of business and life. How we act, behave, listen and respond can positively or negatively impact any situation. For me personally - I have to slow down, focus, listen and not interrupt. Often - I have so many things going through my head all at once - it is often difficult to achieve these objectives.… >>>

Chester Flake

Discussion Comment

Effective Communication With Email

Most of my customers find my company through our website. We have a form which they can complete if they are interested in our program. Often - the prospective student does not want to provide a telephone number - so email is my only option. What I have taken from this lesson is to avoid the typical emotion icons which are frequently used in casual conversation. My own experience has taught me to keep information brief and organized. Long email messages seem to lose the interest of the reader - and potentially lose the opportunity to earn the business.

Chester Flake

Discussion Comment

Maintaining Electronic Copies

The very nature of our business is to bring technology to the work place. One of the ways we do this is to educate students on how to move away from paper and store documents in databases. Is is possible and realistic to have the forms maintained in a database instead of maintaining filing cabinets full of papers?

Chester Flake

Discussion Comment

Resource Notebook

As I go through this program, I am learning the different items which should be included in the resource notebook. So far, I've discovered the Section 6E rules should be included in addition to the Organizational Chart. Should items such as the catalog and enrollment agreement also be included in the resource notebook?