Christy Foster Bollman

This training is useful and will be used to manage upward with my two bosses.  It also helped me understand my position as a leader and where I excel and need to work on my leadership skills.  I learned how to stop and assess when my managers are overwhelmed and how I can help along with the power and tools to say no when I am overwhelmed and learning how to express that I need help.

The six steps for conducting a performance appraisal meeting was helpful to be consistent with the process of evaluating staff.  I liked the dialog they suggest to ease the nerves of both parties involved.