Chyrl Ayers

Nichole It is great the process works well for you and your students. It is important to have a process in place that benefits the students and the FA Team. Sincerely, Chyrl Ayers

Sergio, I understand your decision to assist students. You have to know and understand the best approach to your students. Sincerely, Chyrl Ayers

Sergio, You standard process is a good approach to satisfy third party statements. It is important to ensure the student's situation is accurately documented. You are charged with protecting the federal programs, students and the institution. Sincerely, Chyrl Ayers

Sergio, This is a very personal question and it depends on your student population. I certainly can see how this is a difficult Comment Code (CFlag) to address, especially if students did not know they had default on a federal loan. Sincerely, Chyrl Ayers

Sergio, Great way to approach the new process with the separate Verification Categories. We did the same process for our clients and they have found this to improve the student's experience and understanding. Sincerely, Chyrl Ayers

Sergio, That is a good process to follow and it allows the student to control the process and inquire for assistance when necessary. Do most of your students complete this process without assistance? Sincerely, Chyrl Ayers

sharita, I think most of us agree with your comment on how beneficial the IRS DRT has been in the FOTW process. The ability for students and parents to retrieve this information expedites the process and confirms the accuracy of the information. Sincerely, Chyrl Chyrl Ayers

CORTNI, Your due diligence in collecting thorough documentation protects both the student and institution. It is important to ensure all proper documentation is collect to prove the validity of the student's position. Professional Judgments should be handle with care to ensure the protection of the student, federal dollars and the institution. It is refreshing to hear how thoroughly you handle this important responsibility. Sincerely, Chyrl Ayers

Susan, It is important that each of us understand the benefits and weaknesses of our Student Management System. There is not a problem with a workaround unless it prevents you or your team from providing good customer service or accurate information to your students. You never want your system's shortcomings to create an issue when taking care of the student. Sincerely, Chyrl Ayers

Susan, An individual's preference on the most important characteristic may vary; however, most of the participants tend to agree with your point. If one is focused on delivering outstanding Customer Service then the accuracy and timeliness must be present and in the forefront. I am in agreement with you that good customer service with a positive and supportive attitude is necessary for students' success. Sincerely, Chyrl Ayers