Chyrl Ayers

Discussion Comment

Jeanine, The preparation for your annual audit or any upcoming audit starts with the first interaction with a student. It is important that all departments maintain their records in an organized manner. The audit is a look at each student from start to finish - admissions through business office. Each department must be aware of the requirements and insure no conflicting information exist. Inter-departmental meetings are very beneficial in this process. Sincerely Chyrl Ayers

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Robertina, Organization is an important part of successfully processing financial aid. All departments within the school should be mindful of taking steps to keep the processing moving smoothly for students. Reporting can be a tool to insure that organization is maintained. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Tina, Technology is one aspect of the overall financial management process. It will be important to implement the upgrades and understand the benefits of these upgrades. Based on your response it appears you are making changes that should improve the staff and students experience. Best wishes with your implementation. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Tina, Service is a key component to being able to meet timely and accurately processing. If students and parents believe the financial aid office to have their best interest in the mind they will be more willing to comply with requirements. Good service really includes accurate and timely processing. Best wishes in your continued online financial aid education experience. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Marjie, It is important to handle the financial aid process in a well-rounded manner. Students and parents should be confident in the handling of their documents, accurate processing and treated with respect. Students that are confident in the process will be willign to provide information as needed. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Wanda, Your comments are accurate. All three characteristic are important to the overall experience of the student. Students need to know that their financial aid process is being handled in a timely and accurate manner. This should always be expressed in a confident and professional manner. Your comments really had some great points. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Tabitha, It is very difficult when you are a one-person FA Office to balance all aspects of the Financial Aid Department. I do agree that in your situation making sure the student feels as if he/she are receiving good service is important fof the overall relationship with you. If the student knows you are dedicated to accurately and timely processing of their financial aid, the student will try to timely meet the requirements. The more timely the student is in responding to your request will enable you to more accurately review and process their paperwork. Best wishes in your continued… >>>

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Carol, You are correct accurate and organized files, reports and other data such as students' Accounts Receivables and Academic records are essential in the audit experience. It has been my experience that most auditors look for organized and accurate records to determine the efficiency of the FA Office in meeting the needs of the students. It is important to maintain policies and procedures to insure the accurate treatment of all requirements. Sincerely, Chyrl

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Carol, Reports are a very valuable tool in the FA and Business Offices of a college, especially Exception Reporting. This type of reporting allows one to get to the heart of an issue quickly or at least provide some key indicators on where an issue may exist. Sincerely, Chyrl

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Carol, That is a great suggestion for other FA Professionals to consider in their evaluation process of the Business Office. Sincerely, Chyrl