Chyrl Ayers

Carol, It is great that you and your teams have the abililty to review and determine the current processes in your business office. It is important to watch all areas affecting the studnet experience and insure these remain current. Sincerely, Chyrl

Shelby, I agree with your point that it takes many positive interactions to make-up for an error when handling a student's package. The error has the potential to delay funds but the damage done to your relationship with the student could be worse than the delay in funding. It is difficult to repair this type of damage with a student and parents. It is important to balance all of these characteristics in your daily handling of student affairs. Chyrl Ayers

Josefina, You comments are right on track with how I handled the process when running a FA Office. I always maintained a checklist on documents required, dated collected and results in each student file. Also, I would have my FA Officers check each others work periodically (usually quarterly). We would switch files and check each other to insure all documents collected and proper action taken. Twice a year we would do a mock-audit and test the sample files from enrollment through disbursement and reporting/reconciliation. It was a very comprehensive process but limited any exceptions in an audit. Chyrl Ayers

Josefina, Accountable is very important to the institution, staff and students. We have to inpect what we expect and guarantee that all are recording and reporting correctly. It only takes one oversight to result in an issue for the college and students. Chyrl Ayers

Josefina, The teams working to insure professional development in the areas of business office functions is very important. It is great to hear that your college supports and maintains up-to-date technology and methodologies. This approach is another step in the process of insuring successful students and staff. Chyrl Ayers

Josefina, Your approach is an excellent one when dealing with students and parents. It is important to insure that all three characteristics are in place when working with students and parents. You must strive for timely and accurate processing of FA and maintaining good strong customer services skills. Chyrl Ayers

Nikki, It sounds like you have developed a winning methodology to face your audits and rise to success. Congratulation on finding a solution that works for you and your audit. Chyrl Ayers

Nikki, Is this the most efficient use of your time? Is there a way to export the reports into a format that may be filtered to expedite the process. It is important that we do not get lost in the weeds. If we do this can cause delays in processing for the students. Chyrl Ayers

Nikki, Are the delays set in a way that you can easily translate this to your students. I have found that most students just want to know the accurate information and understand that geographical locations may impose some minimum delays. Chyrl Ayers

Nikki, Completely understand your point of view all aspects are necessary to insure a great student experience in the FA Office. It is important that timeliness and accuracy comes together to support the best interaction with your students. Chyrl Ayers