Divine Smith

It is best to embrace the challenges. We must be honest, empathetic and be able to customize solutions based on students situations or needs. Improving students resourcefulness is crucial to the succes of ethical enrollment process because it is all about them determining their best path. 

Make sure to have an outline/framework when presenting values. Use the materials provided by school during presentations-this are helpful to visual learners. 

We must understand what our students consider as value of our school. Values cna be new, more or better, however it is harder to creat new values as it will require new statistics that will verify the value. 

Best practices in listening maintains eye contact, be attentive but relaxed, listens to the words and try to picture what the speaker is saying. Listening or hearing are the same and it is critical to gather information and to create trust with our students. 

Great listeners possess humility, curiousity, patience, self-awareness. respect and empathy. Empathetic listeners listens with their eyes, ears and heart. 

There are tons of method when asking questions. Utilize framing and reframing, softener, past, present and future sequencing. Avoid falling into traps in questioning. Talk less/listen more, slow down and clarify information. 

Questions builds rapport.  Open ended and close ended questions are the basic forms of questions to use. Stay away from "why" questions as it imply judgement or may make the students have to defend themselves. 

Learned how to address challenges with tuition, moving forward with the enrollment, be a continued support to our students and ask for referrals. 

Dont fear challenges, address the challeges by clarifying, using empathy, using your tools and confirm the issues. Always give facts and benefits of enrolling in the program. Know your prospect and your product. 

Listening is really critical in building a relationship with your students. Students wants to be heard and they are seeking for understanding and solutions to their challenges. Every student have a unique situation so make sure to repeat, rephrase and reflect on the information they are giving you.