Divine Smith

Ethical enrollment process requires developing a relationship, informed assessments, mutual goals and objectives, and implementation. It is also important to check in with your prospective students to continue the relationship and to help ease anxiety. 

Every individual has a role in the team. There are 9 characteristics that were broken down to 3 roles: action oriented, people oriented and thought oriented. 

Collaboration improves relationship within the organization and it helps to achive the goal effeciently. 

Learn and understand different commnunication preferrences for each generation. 

Different generations responds to different communications differently. Beliefs and values also differ and admissions rep must be able to adapt to different generations. 

Improve the purpose of voicemails by utilizing the 4 C's: clarity, content, creativity and confidence. Rehearse messages, eliminite fillers and make sure you exude confidence. 

Objections should never be feared. outweight, clarify and weaken objections. Be persistent and always resell. 

Follow the 10 commandments of prospecting. Prepare your call to keep you on  track. Use the call components-introduction, probing, presentation and close the call. Practice makes perfect. 

Introduction is very important. Smile while on the phone, enunciate your words, check your volume and pace and avoid negativity. Best practices for inbound calls are to build rapport, gather information and give information. 

Attitude, people skills, sales skills and product knowledge are what we use to connect with our students effectively.