In my career I have learned that sometimes it helps to know the person you are communicating. For example, I wanted to try something that had the potential to save money regarding overtime with employees. However, I needed the acceptance and approval from an individual who was the head of the largest number of employees to make it work. In first approaching the department head I quickly learned that he was certainly in charge of his area and did not take kindly to someone trying something different on his turf. In backing off for about two weeks, my approach was… >>>
