Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Blog Comment

what do you feel is the most important step.

@tesstribo :I agree! In this fast-paced, technology focused world....the idea of personal connection (and subsequent trust building) seems so essential before any business can take place.

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

I like where you're going with the questions to help the student learn more about their needs. We have the benefit of being able to facilitate the decision-making process with them. I caution you about using questions that start with 'why', as it could cause someone to feel defensive. Rephrasing as 'what' and 'how' questions allow you to gather the same information. For example, 'Why are you ready now?' can be rephrased as 'What has prompted you to research massage therapy programs now?' Do you see/hear the difference?

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

That's a great idea Azeza. The more tools you have at your access the easier it will be to choose the best one for that student.

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

Great! Let us know how that works for you in future interviews. Best of luck.

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

I love it! The combination of questions, creativity and even a bit of humor has proved to be successful for many admissions professionals. Keep it up!

Dr. Jean Norris

Discussion Comment

Your Communication Preference

Great awareness Tuan. How do you effectively communicate with people that have different learning styles?

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Keeping an open dialog is so important and can be accomplished a number of ways, including meetings. What other ways can you encourage and open dialog and encourage collaboration?

Dr. Jean Norris

Discussion Comment

Your Team Role

So it looks like your flexible, a great asset when working as a team. Thank you for posting!

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

If the student mentions that they are looking at other schools you have the opportunity to ask questions to learn more about where they are in the buying cycle and the features they may be looking for. Where representatives get into trouble is when they talk badly about other schools or say things that are untrue. A best practice is to encourage the student to tell you what other schools they might be considering and tell you what they know and like about those schools. That allows you to point out any attributes and benefits that your school has to… >>>

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

So true! First impressions are some important and taking the time to build your credibility throughout the conversation can help a lot. How can we build our credibility with our students? How do we demonstrate that we are trustworthy and knowledgeable?

End of Content