Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

You're going in a good direction because it's important to consider who might be involved or may impact the student's decision. You can further explore the student's support system by asking open-ended questions that start with What and How. Thanks for your post.

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Very well stated Laura. Attitude is a choice and when we demonstrate a positive attitude it impacts the students and the people around us.

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

You bring up a great point, different personalities will process through the communication hierarchy in different ways. Sometimes the mutual interest doesn't happen immediately and that's when we need to be patient and ask good open-ended questions to do our best to get the person talking. Once they mention something that you can connect with, that's when you spend some time cultivating the mutual interest. It's all about practice, so keep trying!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

It's sometimes difficult to quiet that 'inner voice', isn't it? What do you think you can do to focus on the person and stay present with what they are saying?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thank you for sharing, Andrea. What tools can you use to stay on track and communicate in an organized manner?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Ying I think you hit on something that is common at many colleges. Students often approach with their own ideas about the career and are working with what they have been told by others. Asking questions about their interest in the program and the career can help the student decide if the career and program are a good fit for them. Thanks you for post!

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

These are all great resources Brenda. Having a variety of information can help to appeal to different types of students. Where do you collect the information about recent students that have been hired?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

It looks like you're going with the curiosity angle with these questions, great approach. How has using these types of questions helped your call back rate Shirley?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

It looks like you're using a good combination of open and closed questions to elicit information from your students, both types of questions are appropriate during a conversation. Open questions that start with 'What' and 'How' allow the student to provide a variety of information, and the closed questions are good for verifying or collecting specific information. Be careful with the use of 'Why' questions, they are better used after building rapport with a student. Thanks for your post!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thank you for sharing Nathan. I'm curious, what can you do to clear your 'busy filter' before a conversation to focus on the person and what they are saying?

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