Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Great approach Nathan. Making eye contact is a good way to connect with your audience and to let them know that you are listening to them.

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That's great awareness Nathan. Having a well-balanced communication style that includes both written and verbal techniques could help you to connect with more students. Thanks for posting.

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

That's one of the classic barriers to listening so know that you are not alone! You've achieved the first step for overcoming this habit by being aware that you are doing it. You would be surprised how many times people solve their own problems if we don't provide them with a quick response. How do you think you can help yourself focus on what the person is saying rather than creating the response?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Having the ability to effectively communicate through multiple methods can certainly help you connect with your students. I'm curious, do your students clearly communicate their preferred mode of communication? If not, how do you know the best way to communicate with them?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

I'm sure your students appreciate the individual attention and the courtesy of letting them know that you will do that for them. What do you think following through as promised (the call back in 5, 10 15 minutes) says to the student?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Conducting every call with fresh energy and enthusiasm is a great approach. I'm curious, how do you prepare for the end of the day calls so that you can conduct the call with positive energy?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Taking the time to build rapport and find common interest with our students is important. What questions do you ask to build rapport and find that common ground?

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Being aware of our habits is the first step. What can you do to remind yourself to practice good habits?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

How and what questions are great for opening up a conversation and learning about your prospective student. It looks like you utilize a combination of questions that are important for both you and the student. Thank you for sharing.

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

I like the direction you're heading to find out what might be motivating the prospective student. How can you modify these Yes/No questions to be open-ended and to learn more about your student?

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