Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Using student stories to connect your prospective students with your current and graduated students can help the prospective student feel connected to your school. Thanks for sharing your great tip!

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Great awareness Denise. When we talk to students they can be in one of many places in the buying cycle, and they might not be ready to make an appointment. Add to that - today's student is feeling pressure from many different directions, so taking the time to understand their needs and allowing them to guide you to their next step is a good approach.

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Hi Denise, Coming up with a creative way to leave a message is a great way to get the attention of the student and maybe even a call back; however, I encourage you to do your research and to make sure that you're providing accurate and compliant information at all times. An attention grabber is great, but only with information that is accurate and compliant. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Judie, It sounds like the collaboration going on is really having an impact! I'm curious what tools, if any, that you used to help understand the team strengths that you mention. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

A quick self-assessment

@Renella :Hi Denise. You have a lot of great insights here! Today's student definitely are different and need the services an admissions professional can bring - just in a different way. With a tremendous shortage of guidance and counseling assistance, the admissions professional of the future needs to play a vital role in helping prospective students through discovery and decision making. Thank you for serving the sector!

Dr. Jean Norris

Discussion Comment

Your personality and leadership style

Mehrzad, thanks for sharing your experience. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Self-management skills vs. Relationship Skills

Shantal, that's an interesting point. It sounds like you look at the situation first to decide how to proceed. Great approach. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The impact of the situation

Kelly, great point. It sounds like you are looking to tailor the experience to each student because you are right, each student is unique and comes to us looking for something that fits with them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Thomas, thanks for sharing this. So it sounds like a situational experience for you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Loni, great point. One person can do both and it sounds like you have a plan to accomplish your goals. Great job. Dr. Jean Norris

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