Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Cid, Hmmm...Good question. Sometimes a summary of what the person said is enough to confirm that you've heard them and then you can move the conversation onto another topic. Also keep in mind that a long-winded answer could be a result of the question that was asked. Perhaps using words to hone in the response such as "specifically" or "in the past year" might help focus them to a narrowing topic and thereby a shorter response? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Sherri, So your response indicates a very thoughtful, focused approach with affirmation the message was understood. Is this right? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Dissecting the importance of SMART goals

Julie, that's a great point. It sounds like you prefer to have goals as well as different action steps to go along with them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Daniela, thanks for sharing this. It sounds like you are looking to make the experience as easy for possible for the student. I'm curious, what's the typical response you receive from these students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Daniela, this is great insight. Now that you have this awareness, I wonder, what is your plan to start to overcome this? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Elizabeth, good point. By showing the classes in session, the potential students can get a feel for what the classroom experience will actually be like. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Elizabeth, it sounds like you are transparent with your students when it comes to the tuition discussion. I wonder, how do your students typically respond to this? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Javier, that is a great point. Allowing the students to meet with the staff that they could be working with, will allow them to feel connected and start to build the relationship with those staff members. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Daniela, this is a great point. It sounds like you like to personalize the tour to benefit the students. Nice job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Elizabeth, interesting question. This open-ended question can start to have the student explore their goals and future. I wonder, how do the students typically respond? Dr. Jean Norris

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