Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Brittany, Thanks for the response! I'm curious, how will you know when to use repeat, rephrase or reflect? These are 3 distinct tools that should be chosen carefully. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Perla, Great thought on using both mirroring and modeling but how do you know which to use when? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Preference

Brannon, thanks for sharing this. I wonder, what do you do if you have a student that prefers to talk via the phone versus written communication? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

Jessica, great point. It sounds like you work with others well because you recognize their individuality. I love what you said about the generations learning from one another as people can certainly gain great attributes from others. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Tien, thanks for sharing this. It looks like you have been working already on a plan to improve the call process. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Brittany, I am glad you enjoyed the module. The points you are making show great self-awareness. Plus, it sounds like you have a plan moving foward. Please keep us posted on your success. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Excellent point Maria. It sounds like you use your eyes in order to learn more about an individual as well as mirroring to build rapport. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Chanquinta, great point. Small talk is a key step in building a bond with others and you also get a sense of how people communicate and what they like to talk about. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Chanquinta, thanks for sharing this. It sounds like you want to make sure you are communicating effectively. So now that you have this awareness, I wonder, what specifically do you want to improve? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thanks for sharing Brittany. Body language can play an important role in building rapport with another individual. I'm curious, when you come across those students with the folded arms, what do you do to start building that bond with them? Dr. Jean Norris

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