Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Pegah, These are interesting questions and as you point out...they will help YOU understand their goals and why they came in - which is really important. What is your prospective student doesn't know the answers though? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Terrill, Excellent insight! You hit on a key point and that is all the competencies are important but in this environment (and based on how people have changed their buying habits) some are less critical than others. For instance, as you point out, sales skills are ranked lower on the list. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Marshall, Very true! Product knowledge is important but, as you say, they can get a lot of this from other sources. What other skills/competencies can you bring to the table that will help them connect with you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Pegah, Yes indeed! The majority of your success in the admissions profession (and many other positions) is based on attitude! Product knowledge is also important but don't forget that much of that information is already up on the web. Do you think there is anything else more important than product knowledge? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Team Role

Brannon, So it sounds as if you are the one to get things going. Good for you! How does this knowledge help you and your team? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Brannon, Very well said and a great practice. Have you ever been in a situation where the focus was on the person? If so...how did that turn out? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

Brannon, Great insight! So how might your preferences help or hinder you in dealing with others who don't share the same viewpoint? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Antonio, So the ringing bothers you so you pick up the call, right? Although it doesn't sound like an ideal situation, it sounds as if you are making the best of the situation. What, in your opinion, would be the ideal situation when you are meeting with a student and the phone rings though? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Tien, These are indeed some useful questions. How might you turn some of these into more open ended questions to encourage even more conversation though? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Perla, This is excellent! Do you find that it is hard to do this 100% of the time? Dr. Jean Norris

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