Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Word of mouth is an extremely powerful recruitment tool and it looks like your school is building a solid network to make that happen. Great work! Thank you for sharing. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

It sounds like you're seeking to help the prospective student understand their motivation to attend school, do I have that right? I'm a firm believer in partnering with the student in their decision-making process and asking good questions to help them consider all their options is important. A word of advice you, 'why' questions can cause a person to feel somewhat defensive so rephrasing your question to a 'what' or 'how' question may give you even more information. Thank you for your post Huichi. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

You bring up an excellent point Huichi. The ability to translate your product knowledge into benefits for the other person is extremely important. All of the elements are extremely important and admissions professionals need to be skilled in all four. How can having a great attitude enhance the product knowledge an individual may have? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Great approach! Thank you for sharing. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

This seems to be an approach that many admissions professionals use. How do you establish the possibility of phone calls with the student who might be sitting in front of you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

It sounds like this works well for you. I think you're right, people can sense when someone is being sincere so making that a practice is a great idea. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

Great ideas Lucy! Thank you for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The importance of emotional intelligence

Thank you for your input Anne these are all great points. I like you're thoughts on the visual, auditory, or kinesthetic preferences that a person might have. Making subtle changes to our communication and approach can have an amazing impact on our team. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

The three P's seem like a great start to any phone call. Thank you for sharing Lucy. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

It looks like your school found a process that works well for you. How do you think a 'lead sheet' would help you? Dr. Jean Norris

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