Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Reading People

Thanks Joe! What types of questions can you ask that take into consideration the person's verbal message as well as their body language? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

It's sometimes difficult to juggle all the activities we need to in a day and it's very common for people to try to multitask while listening. I remember a quote that went something like, 'Multitasking is the opportunity to screw up more than one thing at a time.' I like your plan to stop what you're doing to give undivided attention to the person who is communicating with you. Listening is a powerful tool! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Being professional and modeling positive body language is important so we can maintain our credibility and that of our institution, however mirroring can help to build rapport with the person who might be apprehensive to open up. How do you think you can balance the two for the best result? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That's great awareness Tracy and a good plan. I find keeping a notepad in front of me at all times allows me to jot notes down to prepare for my call and during the call. How can you hold yourself accountable to your new plan? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Great approach Joe! Taking them time to ask clarifying questions can benefit all parties involved. Thank you for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Very nice. You might find that your approach is contagious and you might see others picking up on it too. :) Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Congratulations to you and your staff for making a positive impact on your students! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

Excellent! Thank you for sharing Bobbi. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Providing upcoming events during a message is a terrific idea, it helps to keep the student engaged and could possibly inspire them to come to the event. Be careful of messages that make any false promises - if you don't have a lottery drawing of some kind at your school you will want to find a different approach. Thank you for your post! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

These are great approaches Christine. For those students who can't make it to the lab or campus, have you considered full engagement interviews over the phone and on the web? There are many screen sharing software companies that make it possible to do almost everything that you do during a face-to-face interview in a virtual setting. How do you think this would help you with the out-of-area students? Dr. Jean Norris

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