Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Hi Salvador.  I'm not sure I understand your question.  Can you provide a bit more detail please?

Discussion Comment
So true! The more tools we have the easier it is to shift when one 'tool' isn't working. Dr. Jean Norris
It looks like you're trying to help the entire team, great job! Thank you for your post. Dr. Jean Norris
That's great Bobbi, it's always good to continue our learning especially when it will help communicate with others. How do you think this will help you with your co-workers? Dr. Jean Norris
I like your approach. By asking a question after offering the information you give the student the opportunity to consider all of their options. Many representatives immediately go into a financial aid discussion whereas asking a question like this allows the rep to understand what the student is thinking and then customize their response appropriately. Thanks Tiffany! Dr. Jean Norris
Great point! Think of how empowered the student feels when they find their own solutions to their challenges. If you can provide additional resources that your school offers after hearing the students' solution you can provide added support to that decision. Thank you for your post. Dr. Jean Norris
Tiffany, I agree, a question like that can not only help to discover the student's support network and where the student is in their process, but can also open the student up to sharing their story. How do you follow up with the student that gives you a simple 'no' answer? Dr. Jean Norris
I agree Tiffany, it's very important that we use our people skills to best understand our students and to partner with them as they make the right decision for their future. How important do you think attitude is in this equation? Dr. Jean Norris
Discussion Comment
Great awareness Mickie, teams need the implementer types! Dr. Jean Norris
Great point Mickie, most people do like to contribute when decisions are being made that impact them. How can you create an environment of collaboration at your workplace? Dr. Jean Norris

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