Liu Necuze

Hello everyone, I understand that anyone who has contact with a prospective student needs to be certified in this admissions course. What if their only job is to be a receptionist but because of their accessibility to the waiting area they interact with prospective students. While the prospective student waits to meet with directors or admissions staff they ask the receptionist basic brochure questions. Does the receptionist need to take this certification? Liu Necuze