Dr. Patricia Kapper

Jerome , That is so true. In order to avoid stagnation on the part of that employee, however, the manager needs to keep all employees motivated and inspired to do well. Failure to do so will result in lower morale across the board because bad attitudes to rub off on others. There are many things that you can do to improve employee's job satisfaction that become or are reflective of the culture of the organization. Employee recognition programs is a key example. Letting people know that you appreciate what they do. Once the economy kicks in again, you may not… >>>

Susan, Great points, Susan. We are in a difficult time and having a job is not a given and yet it is a necessity for most people. I, too, am finding that I am getting candidates who have no where near the qualifications for the position and yet they apply. It is frustrating because you still have to review the application and that is a time consuming task. You make an interesting point about the employee retention and student retention being polarized. There is probably a lot of truth to it although I have never thought about it quite that… >>>

Peggy, I have been trained in behavioral interviewing also but not the Targeted Selection that you mention. Behavioral interviewing is a great way, though, to understand how a candidate will react in a variety of situations. Structuring the questions can be a challenge but a thorough review of the job description (which must be very clear in identifying the responsibilities and qualifications)and the resume will give you ideas for the questions to ask and the probing that you need to do. I like your process of conducting the phone conversation first before you do the face-to-face. You still have a… >>>