Dr. Patricia Kapper

Dr. Patricia Kapper

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James, I totally agree. You shorten the learning curve when you hire or promote from within. Having a program which develops internal candidates for promotional opportunities builds loyalty as well as a pool of possible candidates as positions open up. It also builds morale and employee satisfaction. Recognizing the potential in your faculty and staff is commendable. Dr. Patricia Kapper

Kara, Recognition is so important to employees. It doesn't have to be a major, costly kind of recognition either. For some, a simply thank you along with a certificate is adequate to let the employee know that they are appreciated. One of the questions I always ask a Dean or President candidate is: "Faculty are one of our best assets. What have you done recently to let faculty know how much you appreciate them?" This could be adjusted for any type of position but it let's you know whether or not your candidate is one who does recognize others. This… >>>

Bryce, It is also important to start with a well written job description. Once you have clear expectations on what the responsibilities are and the qualifications, it is easier to write the questions which will be asked of all candidates. That then allows you to make comparisons between candidates and ultimately to identify the best person for the position. Once you get into the actual job interview, it is important to set the stage, so to speak, for the interview. If you have a table to sit around, that creates more of a comfort zone than a desk between the… >>>

Melodee, I am not familiar with alumni page, but recruiting from and through you alumni is a good approach. You want to make certain that graduates have had an opportunity to work in their field generally before you hire them, especially if they will be teaching or mentoring students. How do you have candidates demonstrate their interpersonal skills and habits? Dr. Patricia Kapper

Erin, It sounds like you have a good process in place at your campus. Using multiple sources will give you a variety of candidates from which to choose. Some sources will be better for certain positions than others. Over time you will learn which source to use thereby saving you on your recruiting costs. So much time is spent working in teams that your secondary interview process is great for weeding out those who might not be good team players. Organization fit is a key factor in hiring for any position these days. Since you generally have your pick, you… >>>

Kara, That is the risk of a small campus. The cross training, though, is a real advantage and allows for multiple resources for covering in a vacancy situation. Your on boarding process is key to both the job mastery and the team player aspects of the job. I am sure you have a very tight, family type atmosphere. That in itself creates a culture. It is sometimes difficult to comfortably integrate new employees. Anything that you can do to smooth that process will help. Dr. Patricia Kapper
Kara, It's all about building relationships both within the campus and within the community as a whole. That way you establish your credibility and those hiccups don't negatively impact you. Involving employees in decisions, at least communicating with them regarding those decisions is a big part of it. Listening and caring are additional key factors. Dr. Patricia Kapper
Chris, I am a little confused by your response. I am assuming that you are suggesting that employees are more likely to be retained if you are honest with them and show them compassion. I am not certain where you are going with the awareness. Are you suggesting that you need to be aware of the importance of employee retention? Please clarify for me. Dr. Patricia Kapper

Alex, You wer very thorough in your response. Thank you. It sounds like you do a great job of preparing for the interview. You alluded to the job description but that really needs to be the centerpiece of the whole process. Designing a job description which clearly lays out the responsibilities and the qualifications for the position will then drive the interview process, in particular the questions which are asked of the applicant. I like the fact that you create a list of questions, which I then assume will be asked of each applicant. This provides you with a easy… >>>

Jocelyn, You are so right on target. Some turnover is healthy to bring in new blood and new ideas, but keeping it to a reasonable level is a sign of a good manager. Creating a culture of employee development allows you to work with an employee to improve productivity and performance. This can reduce turnover, improve employee satisfaction, and improve your bottom line. Dr. Patricia Kapper

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