Shannon Gormley

Discussion Comment

Great awareness, Adam. It sounds your institution as well as you, are dedicated to providing excellent customer service. What are some ways that you believe you could enhance customer service in some of your systems?

Shannon Gormley

Discussion Comment

Recognizing Your External Customers

Excellent approach, Adam. Providing this level of service to anyone who inquires about your school and what you have to offer is a great way to set yourselves apart from the rest. Keep up the good work.

Shannon Gormley

Discussion Comment

Customer Value

Thanks for sharing, Janis. It sounds like you recognize the importance of following up with the reps to make sure they have assisted students in the way they've been promised. How has this practice helped your office?

Shannon Gormley

Discussion Comment

Using Customer Service Strategies

Survey's are a great tool for gathering information concerning your processes. What information do you plan to include in your survey that will inform the effectiveness of your admissions process?

Shannon Gormley

Discussion Comment

Providing Exceptional Service to Each Other

Thanks for sharing Brenda. It sounds like your group communicates well. What specifically have you done in order to ensure that you keep up the high standard of good communication with your school?

Shannon Gormley

Discussion Comment

Recognizing Your External Customers

Great Brenda. Yes, those sites would be an example of some of your external customers. Have you ever experienced a time when a site did not feel "in the loop?" How did you or your team handle this?

Shannon Gormley

Discussion Comment

Defining Customer Service

Thanks Brenda. I couldn't agree more and you are right, we probably have all experienced great customer service. We have probably all received poor customer service as well. I wonder, what specifically have you done to make sure that your students have a great experience when working with you?

Shannon Gormley

Discussion Comment

Defining Customer Service

Good observation, Jordan. I imagine that you have high standards for customer service, especially if you want to be sure to treat your customers as you would be treated in a similar situation. What are some of your expectations for customer service?

Shannon Gormley

Discussion Comment

Improving Your Customer Touch Points

Thanks for sharing, Jordan. Sounds like you're pretty happy with the external touch points that your school has in place already, that's great. How have your external customers responded to these touchpoints?

Shannon Gormley

Discussion Comment

Brainstorming at Your Institution

Excellent observations, Lola. Brainstorming is a great way to get energy up and ideas flowing in a safe environment. I hear what you are saying about the follow up aspect. What do you do to ensure your participants stay on task after the session?