Shannon Gormley

Discussion Comment

Great ideas, Lola! It looks like you try to engage your participants in a variety of different ways - using visuals, writing, listening. Great practices.

Shannon Gormley

Discussion Comment

Making a Bad Experience Better

Excellent thinking on your feet, Lola. Your experience speaks a great deal to the importance of being well-prepared and thinking of all possibilities in advance. With the help of technology, it sounds like you were able to avoid a negative experience.

Shannon Gormley

Discussion Comment

Cutting Costs

Thanks for sharing. It sounds like you are able to shop around a bit and get the best price for the service you are looking for. This is great! Keep it up.

Shannon Gormley

Discussion Comment

Using e-Marketing Tools

Interesting and thanks for sharing. I'm curious, do you have prospective students that would prefer to be contacted a different way? If so, how do you work with those students?

Shannon Gormley

Discussion Comment

Your Online Content

Great idea. I love your use of technology here too. I think current and prospective students would appreciate that.

Shannon Gormley

Discussion Comment

Seeking Out PR "Peeps"

Nice idea! I really like it. Yes, once you have built a relationship with your students, you may be able to contact them once they have graduated to see how they are doing. Those success stories are always good PR. Have you had any luck with this tactic?

Shannon Gormley

Discussion Comment

Customer Value

Great idea Raymond. Increasing your availability to be mor convenient to your students schedules is great way to demonstrate that you want to make the process easier for students to fit into their lives.

Shannon Gormley

Discussion Comment

Providing Exceptional Service to Each Other

These are great ways of ensuring your message is communicated to everyone and can help eliminate the chance of misinterpretation.

Shannon Gormley

Discussion Comment

Using Customer Service Strategies

These are great tools for eliciting student feedback for improving your processes. It can also be helpful to get input from employees and colleagues in the same manner.

Shannon Gormley

Discussion Comment

Recognizing Your External Customers

Interesting mix, Raymond. How does the delivery of customer service differ with each?