Shannon Gormley

Discussion Comment

Providing Exceptional Service to Each Other

Recognizing staff and team accomplishments and contributions can definitely help to improve internal customer service. Doing this in staff meetings on a regular basis ia a great way to ensure you are serving your internal customers. Keep up the good work!

Shannon Gormley

Discussion Comment

Defining Customer Service

A smile and a firm handshake can definitely go a long way in helping you make a lasting impression with your students, Jose. In what ways have these helped you in the past to connect to your prospective students?

Shannon Gormley

Discussion Comment

Recognizing Your External Customers

It's sounds like you've got a handle on those customers you serve beyond your institution, Jose. What are some of the things that you do to ensure they have a positive experience with your school?

Shannon Gormley

Discussion Comment

Experiencing Mystery Shopping

There's no doubt your position can be very challenging, Breanne. Congratulations for realizing the important role you play in the students experience as well as your colleagues. Keep up the great work!

Shannon Gormley

Discussion Comment

Using Customer Service Strategies

You're right, Breanne, getting your student feedback is an excellent way to improve the services you offer and continue to provide excellent student service. Keep up the good work!

Shannon Gormley

Discussion Comment

Using Customer Service Strategies

You're right, Breanne, getting your student feedback is an excellent way to improve the services you offer and continue to provide excellent student service. Keep up the good work!

Shannon Gormley

Discussion Comment

Improving Your Customer Touch Points

It's not surprising to hear that the website is your biggest customer touch point, especially with technology today. What are some examples of the great customer service you provide via your website?

Shannon Gormley

Discussion Comment

Defining Customer Service

It sounds like customer service to your students is definitely a priority, Breanne. Creating a caring and supportive environment for your students will definitely impact your organization in a positive way. I'm curious, how do you help others deliver great customer service?

Shannon Gormley

Discussion Comment

Using Customer Service Strategies

Hi Evelyn, It sounds like you are currently using surveys to understand your customers better. What types of improvements have your customer service surveys helped you make?

Shannon Gormley

Discussion Comment

Using Customer Service Strategies

Hi Evelyn, Hope you enjoyed your holiday weekend! Survey's are a great way to gauge your customer needs. What type of information do you include in your current customer surveys? Thanks for your contribution.