Shannon Gormley

Hi Patricia, You're right,there are a number of ways in which you can help your school stand out. I'm curious, what are some of the things your school does to stand out? Have a great day.

Hi Patricia, It sounds like you've created a "win-win" situation for all parties involved. Thanks for sharing your decision process in the forum.

Hi Patricia, What a great way to use your budget efficiently and reach out to prospective clients as well. I'm curious, what factors influenced your decision to share the booth and host the party with your partner most? Great idea and best of luck at the conference.

Hi Patricia, It sounds like you put a great deal of thought into the information you gather regarding your campaigns throughout the year. How do you feel this is working for you at this time and is there anything that you would change? Thanks for your post.

Hi Patricia! It looks like your on the right track with incorporating elements that are likely to showcase your school in a positive light, as well as answer potential questions from students and the community at large. It also seems to be a great way for you to highlight your unique opportunities! If you built your media kit to include these elements, how do you think your readers might respond to it? Thanks for your contribution. Have a great day!

Hi Andrew, It's great that you want to take care of your internal customers too! As you know, this can be an effective way to boost morale and increase collegiality amongst departments. The monthly meetings would be a great place for the reps who participate in "walking in the student's shoes" to share their experiences and insights. I'm sure your team will appreciate the opportunity to come together to enhance the customer service experience internally and externally. Great plan.

Hi Andrew, Many schools seem to have service challenges in the Admissions and Financial Aid process. It's great that you are aware of the challengs and are making strides to elevate the service from good to great (great book by the way). When you think of what "outstanding" service in both of these processes looks like, what are the three most important elements? How will you be articulate these elements to your team? Best of luck to you with improving this service! Thank you for your contribution.

Hi Andrew, It sounds like your plan will help to not only give your staff the chance to "see" the student experience but will also help to improve those experiences and make processes more student friendly! In addition to that, you'll have a team ready to strategize opportunities for improvement and help to implement those. How do you think you'll determine which representatives you want to "walk in the student's shoes" and contribute to implementing improvements? Thanks for your contribution. Here's to your success!

Hi there Susan, It's wonderful that personal attention to students and staff is a strength of your department, especially working in Student Services. I can imagine that having a lack of resources available to help your students would be a major challenge. How might you increase your resources for students and staff without spending additional dollars? Thank you for your insight!

Hi Susan, It sounds like your school recognizes the value in serving its internal customers as well as external customers. How do you think you might implement a "walk in their shoes" event to help your colleagues continue to improve their relationships with each other and your external customers? Great contribution. Thank you!