Teresa Cardona

Im going to implement the tool kit in my department, for an effective communication. The outound calls can take more time that the inbound.

The importance of the inbound calls.

It's interesting how they are a lot of characteristics of team Roles. 

The 5  collaborative principles are a strong key in the workplace.

The correct form to communicate with differents generations.

Help me to understand the characteristics of the generations and how to adress they.

Is very important  to make connection with the people, the body language  and the mental attitude are necessary for the good comunications 

How increase the capacity for listening 

I want to learn  listening effectively 

I learn different way to communicate, a body language, voice ton, and the words