Human Factor
Do you see a connection between the Human Factor and the instructor competency of Customer Focus? If yes or no, please explain.
Taylor,
I agree with the connection and we need to work at making sure the students see that connection. In return they need to be accountable for their success by putting forth the required effort needed.
Gary
Dr. Gary Meers
Like the lesson talked about, I think that showing the students that we are fair, caring, and here for their success, it shows a student focus. Like customers, the students will come back for great service. If we don’t care about the connection and quality of instruction, the students will see this and not want to return to class or even the school. I think there is a connection between the two.
David,
Good strategy for reaching out to all students. With the different approaches and methods you are going to engage your students in the learning process at a much higher level.
Gary
I think there is a connection between the Human Factor and instructor competancy. As an instructor, I try to seek out a student's individual needs and and keep those needs in mind while planning the lesson for the next day. I also balance those needs with the progress of the entire class, to lessen the potential boredom of those students that have a faster understanding of the concepts. Being able to customize or modify lessons to match these needs send a message to the students that I actually care about therir success rather than just trying to get through the curriculum.
Hi Lance,
Right you are about the key word being RESPECT. If the students don't feel they have it from the instructor it is going to be a long course phase.
Gary
Yes. The instructor needs to find value in the topic and relate that as it may affect the student in their career. As the subject material is given, the instructor must come across as fair and caring.
Yes I do see the connection between Human Factor and the instructor competency, Without human factor the instructor becomes a robot . you also have to show respect and they will show you respect The key word here is RESPECT.
Hi Richard,
Well said. The human factor is one of our most powerful teaching tools so we need to make it a part of every class. Plus, this for me increases the value I receive from being an instructor.
Gary
Without a doubt there is and has to be a human factor between Instructor competency and customer focus. If there was no human factor we couild just have power points to teach our students and retention would suffer and students would become a number. The human factor puts a personal touch to your teachings and expertise which is something your student will recognize and relate to. The human factor brings the connection between the student and the educator.
yes you have to show the student that first you are interested in him succeding as a human & then a student, not just a student but a quality student
the human factor is one the most important of a instructors skill being able have understanding of what every students bring to learning process
The human factor and instructor competency is defanatly connected. Focus on continual improvment of both is esential.
Yes,
Some days as an instructor you are challenged with new student issues. Remembering the customer focus and direction of your class for the better is always the main goal.
I think in our field where what we do is tied to customer focus; we teach our customer to provide them with the skillset to achieve employment and be competent in our chosen field. That the human factor is also educational to our students, there is alot of customer contact in our field that it will be useful to be successful.
Do I think that there is a connection between the human factor and instructor competency? You bet there is because if the instructor is compentent then the human factor is to follow and understand and trust what the instructor is saying.
Yes, the human factor play in effect for the customer. When students get out there and work in the feild they need to related their customer as human..... not a buisness deal. Customers like to be talk to as a human and we as instructors need to teach this by using the human factor towards out students....who are our customers.
The human factor has a strong correlation to how we interact with our students and how our students interact with their customers in their chosen career fields. Getting to know our students (customers) is a good thing because as you get to know them, they, in turn, get to know and trust you.
We are training our students to work in a “Customer Service “industry that just happens to have them doing repairs with their hands (using tools and equipment) but we are also showing them how to deal with the customers feelings, moods, disappointments, and uncertainties of the cost involved or the time necessary to complete the repairs. What better way to model or demonstrate this then to show the students by our interaction with them.
I agree with Mr. Nichols comment that we need to treat our students (customers) like you would like to be treated (I refer to this example as the Golden Rule when I talk about Customer Relations) but why only provide an ordinary experience when we can provide an extraordinary one. Today’s customers (student’s) may have higher expectations on how they want to be treated then we have for ourselves (I call this the Platinum Rule. The Platinum Rule builds on the Golden Rule for our more individualistic society.) We have to recognize that we have very different preferences than those around us. In other words, people may not like what you like. Give them what they like, not what you like. That is, treat other people the way that they want to be treated, not the way that you want to be treated because they are not you. We accomplish this by finding out how they want to be treated and then if reasonable to try to meet those needs.
We are seeing a high influx of returning veterans attending our schools and they are bringing with them problems that they are dealing with as a result of returning to civilian life that we could not imagine having to deal with ourselves unless we had experienced the same issues in our lives as a result of serving for our country. We have the habit of labeling these young men and women as trouble makers.
It is up to us to welcome them, comfort them and reassure them that they have chosen the right place to attend to learn their new career field of choice. When we get to know our students and they learn to trust us and share with us there’s also the human benefit that will come into play that just may change both of our life’s forever.
The list of things that we can do for students (customers) is not that difficult to do – it’s just that they have to be done consistently.
Hi Rich,
That is so true in terms of providing consistent and accurate course content. By stepping back and taking an overview of the course you can get a better picture of the student dynamics and how to work with them. You are right it is hard work and requires much effort to stay on top of the educational planning process.
Gary
Yes, there is a connection, as an instructor I try to demonstrate my concern for each student. The success of each student comes from delivering necessary material. but more so from letting the student know that what they are learnig is important. I know the more I care the more they care.
