Hi Todd,
Sometimes angry students just simply need to vent. After venting, the student feels much better.
Patricia Scales
Ask them what you can do for them and hear them out.
Yes, verbalizing something to someone else is usually a much better way to solve ones own problem then mauling it over in your head alone. thoughts put into words will often validate or discredit themselves almost automatically.
Just as the module declares; Listen. What I've learned is that the student feels that they aren't being heard. Give them the opportunity to express themselves and then give them guidance.
Managing angry student can be challenging, first you should listen and offer support the best way you know how. But sometimes they continue to be disruptive, which can get the instructor and class out of focus from their objectives.
Managing angry student can be challenging, first you should listen and offer support the best way you know how. But sometimes they continue to be disruptive, which can get the instructor and class out of focus from their objectives.
I have experienced that listening is the best method.
I think the best thing to do is take the student aside calmly and ask what is wrong. Ask them to remeber to be professional and appropriate. You can aske them what they think would make the situation better.
Remain calm and be unthretening in my posture. Listen to the concern. Write it down if it is of real importance. Explain to the student if it is a missunderstanding. If the student is still not satisfied, get them additional resources to help them understand or de-escalate their feelings.
An angry student…. I have had to talk my share of angry students off the ledge. It is not easy but I agree the best way to success is to listen to them first. They need to get their anger out or at least to communicate it. If i remain calm they will go from boil over to simmer…. then we can discuss. I also agree with the statement that they need to feel like they are being heard and it doesn't even really matter what they are mad at. It could be a personal issue or perhaps directly related to the course work, instructor or the school. Nonetheless, they need to be heard as long as there is no threat of violence at which point it becomes a safety issue… and a game changer.
I have faced this challenge on multiple occasions and have found it one of the most difficult things to cope with as an instructor. I have found that maintaining a calm demeanor and intently listening to what the student has to say can calm them. I tend to use my methods of nursing therapeutic communication, such as saying things like, "I hear what you are saying. Do you have any suggestions on how we can fix this?"
Speaking to them in a soft, calming down forces them to stop speaking loudly and listen to you.
Employ calming measures while staying calm myself is a challenge. But is doable. Finding out the cause of the anger and encouraging problem solving measures where possible helps
Hi Royace,
How do you typically handle angry students. I like to get the student behind closed door and just let the student vent fully. Listening is key, and sometimes after the student has vented, eveything is okay.
Patricia Scales
I like the feedback you sent me on this subject.
Listen to them. Most of the time by letting the student "vent" it calms them down enough to reason with them and find out exactly what the issue is and work with them to resolve it.
Hi Royace,
Keep the class out of it when a student is angry. Deal with that angry student privately.
Patricia Scales
I Listen to the student and try not to get the others in the class involved, and after I have listen try to suggest a resolution.
Try listing to student problem
When dealing with an angry student it is important to listen, to help the student and yourself understand exactly what is the issue. Fairness and consistency with all students helps to decrease opportunities for student challenges.
The chronically angry student will become a chronically angry employee of the future, and it is important as instructors that we demonstrate how this behavior will not work well in the career of the student's choice.
Understanding their problems. What seems to be the problem, may be something else
