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What do I know about my institution?

This module what was very interesting because it illustrated the importance of knowing your institution in order to deliver compliance and flawless customer service. Knowing your rules, regulations, program overviews and course requirements is key to the success of your institution.

Joanne,
Customer service is what we are all about!

Joann.
Product knowledge is so important. The prospective student is looking to the admissions rep for guidance.

Knowing everything offered at your institution and making sure your student understands all that is offered is the key.

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