Yes, my school has an internal website, that allows me to review when necessary. Moreover, on the main college website prosepective students can view it too.
Yes, we can go into our Learning Management System and access a list of frequently asked questions. After a student has enrolled they gain full access to the system as well and are able to go in and ask new questions or read the questions and responses that already exist.
My college does provide such resources for students such as "frequently asked questions" on the general website, which helps prospects have a good understanding about our college, support, programs and degrees offered. For student who visit the website before conducting an interview they are more knowledgeable because all details are on website. I like the fact that we offer a open book on our website and I believe prospective students do as well.
Yes, these are not only reviewed and studied when 1st hired in training; but are continually updated and part of our on going training.
Yes they do. It helps to better serve the prospective students.
At my organization we actually have a website that is designed to answer frequently asked questions as we go through the interview process. This website is somewhat like a slideshow and focuses on important topics like: How online classes work, locations of campuses, Support we offer, Cost, and Financial aid. This is a great tool because it not only allows the student to hear the answer to the questions but to see the facts. This also helps a great deal with students that don’t know what to ask or are just not comfortable asking questions.
Yes they do. We have a very thorough training on difficult questions typically asked by students as well as FAQs
Yes they do, they give a list of frequently asked questions and the best way to answer the questions. We do everything we can to help our students. They have some online courses that we can take that help us with these types of questions.
