Yes, my school has provided me with various binders and training materials that include some examples of frequently asked questions that usually arise during phone conversations or during any part of the admissions process.
Yes. Our school is very good about making sure we are prepared to answer any questions and, in certain cases, direct the the student to the proper department to have their question addressed thouroughly.
Yes, in the training manual there is a section that refers to "frequently asked questions" and gives multiple correct answers that are appropriate to give. It is extremely helpful for those difficult prospect questions, if unsure of the answer.
Yes , both in training and catalog information. we also use group training on a weekly bases and role play
Absolutely. We want to be as transparent as we can be when it comes to information regarding our school and the education we provide to our students. We spend a lot of time with prospective students and parents going over the basics: financial aid, housing, course programs, admission process, and etc. These are all great questions that we can cover briefly in FAQ and gives parents and students the basics and we can then go into more detail if needed.
Yes. We have a set of guidlines for frequently asked questions by prospective students and how to handles these questions. We have coporate e-courses that must be completed on this and all other aspects of admissions.
Yes my school does provide answers to frequemtly asked questions.
Yes they do. We have a great website that lists out the FAQ's that students can reference. If they do bring these up during the interview process, we direct them to the website while also answering their question on the phone. This allows them the opportunity to bookmark the website for further communication.
Yes they do. the FAQ page is a good source to reference not only during training but also on the job. It allows you to quickly and correctly answer the prospective students questions, but also allows you to let the prospective student know about the page for future reference to any specific questions.
Yes they do. Along with the hands on training we receive from our supervisor, we are given an extensive list of FAQ's. Our supervisor is also available during our training to answer any questions that may come up that are not on the FAQ list.
Yes. We go through a very thorough information gathering session during the first interview. We actually sit down with the perspective student to go over our programs and different services and answer any questions the student may have. We also have multiple websites that we direct the students to on a brochure called quick links that list frequently asked questions regarding student consumer information. That is also a feature presented during the interview.
absolutely. We have students that ask very similar questions often and we want to be able to provide accurate information for them i.e housing arrangements,if tutoring is available, tuition and fees.
Miami Jacobs Admission Reps are required to familiarize themselves with iquiring students' FAQ's specific to our Short Term Certificate programs, dimploma offerings and Associate Degree Programs. Admission Reps are also expected to answer FAQ's specific to the intricacies of the curriculum related to each program, as well as job placement and career opportunities following the student's sucessful completion of the program. Admission Reps must exercise patience, knowledge, and understanding when addressing any and all FAQ's.
My school is excellent at providing us with a FAQ sheet to help with the admissions process
There is always someone available to ask and obtain any questions that a student may ask that I may not have the anwer to . As I continue to learn and work through the process this will help me to gather more valueable information so that I can assist the students with any questions they may have.
Yes, we have a list of "frequently asked questions" and the best responses to stay compliant.
Yes, Harrison College's training is very extensive and detailed!
Yes, we do have some great training tools at our disposal. More than just a FAQ, we have listings of things student's have asked for more information about in the past accompanied by responses we can give them with additional reasoning to explain to the student.
Yes, the school has provided resources that include FAQ.
The more information that is available, the better of the student will be through their educational journeys. New questions will arise on a daily basis, so be ready for them. Keep in mind everything that you have been asked in the past to ensure that you can effectively answer students questions going forward.
