Yes, during training our school does provide us with frequently asked questions that students may ask. From time to time the list gets updated because those frequently asked questions do change a bit as time progresses.
William:
This is a good suggestion. Frequent discussions between admissions and other departments, especially education and financial aid, really help ensure that all persons are giving consistent and accurate information to students.
Yes, not only does our school provide a "FAQ's", but will also provide additional opportunities/resources to engage with potential students and answer questions, such as through our Virtual Open House sessions.
Yes, not only does our school provide FAQ's from student's during the Admissions process but we often discuss these questions to makes sure that these questions are being answered correctly. If Admissions Officers don't often discuss these questions than I have found that there is too much room for error.
Recently our Dean provided us with a FAQ and reply sheet that has helped to cut down on confusion between the admissions department and the education department. I think we will institute a quarterly FAQ sheet for our campus.
Our website and student catalog also provides information about the shcool and the admission requirements. We provide this information upfront.
ours does too. as a prior rep this really helps us to feel better about what we say. I know that we are educated on the dos and donts
Michael: This catalog policy "hard copy available upon request" is becoming more common. It is important to remember that the school should keep archived electronic versions of their prior catalogs every time a revision is made since it may be necessary to determine what policy was in effect during previous academic terms.
Thomas:
Tuition and fees are required to be disclosed in the school catalog and on the enrollment agreement. If those items are accessible on a school's website, a student can find the information within those documents. Since tuition and fees can vary by program and/or depend on the number of credit hours attempted, it is often difficult to publish a clear set price.
Does your website show cost? if not. Why?
Our school also has an extensive, "student friendly" website to answer questions as well as out great catalog.
We have a detailed FAQ packet that is updated regularly and helps us to study for our yearly testing.
My school is switching to web based catologs. This information is given to students during the enrollment proecess and gone over on the enrollment agreement.
We have web based catalogs, but hard bound is available upon request
Are you still giving out hard-bound catalogs or will a web based catalog suffice for enrollment?
Our school does annual FAQ testing on what we can and cannot say to prospective students, active students and graduates. If we do not successfully pass we are terminated.
Yes, in addition to the information we are able to provide, the students have internet access to our catalog.
Our school provides this information on our website and in our catalog. We are also given frequent training sessions on how to answer frequently asked questions that students have as well as whenever school information changes.
We include much of that information during our initial recruiting process.
Yes, our school has a website that offers those answers, as well as a "cheat sheet" for employees that includes these answers. It is usually a manner of knowing where to look, or who to ask!
