I feel like the enrollment agreement should be covered in detail. This is important information that they understand. Again, we cover it all during the interview process, but I don't think the EA should be glossed over.
I feel like the enrollment agreement should be covered in detail. This is important information that they understand. Again, we cover it all during the interview process, but I don't think the EA should be glossed over.
I do not believe they ask as much as they should.
I have found that the majority of questions are related to tuition/financial aid
No. I find that they are looking more to justify the tuition charges and potential refunds if they were to leave or be dismissed. They want affirmation before they sign.
After this module, it seems like there are so many regulations regarding refunds, what is the best way to remember how to explain the refund policies....is it just by reading the enrollment form? What do you suggest?
Yes, many of my students have questions relative to the legal ramifications of the enrollment agreement / I always advise them it is not binding until they start class
I agree with you in the fact that every prospective student should understand what is expected of them to graduate. This is a huge commitment and knowing all the facts is benefical to their decision making process.
No. Typically students have questions concerning financial matters. This information is either researched by the student him/her self or through financial services.
With each prospective student I go through the Enrollment Agreement line by line making sure they understand exactly what they are enrolling in, requirements for enrollment, tuition and the the refund policy. I find that when I take the time to do this once we come to the end all their questions have been answered.
I just recently started in this position so i havent come across that just yet, however from what i know and have observed, the students do ask question like that but not so direct. Im seeing they dont always read the catalog on their own so knowing facts to back up the catalog i feel would help a lot to not get caught off guard even if the student asks a question that we know we can not answer.
In my case I am giving a seminar loaded with information about the program, school, tuition, payment options, etc. I always stop to ask for questions between each section but I find that most students save their questions for during the enrollment process. I think this is because it becomes more real for the student. They realize that this is the last step in the process and more questions come to mind. I do not often receive questions about the form itself as it is very self explanatory.
I agree with you completely when clarifying that that this is a legal document, and asking the student several times if they have questions. I as a previous student would appreciate the clarity!
Since I'm a new hire I don't know, I feel the students questions will be that specific
I have found that our students ask more about the verbage in our Enrollment Agreement for comprehension purposes. We are sure to explain the policies and agreements in detail.
I find students ask most of their questions during the admissions interview and the Financial Aid Appt. about the enrollment agreement. If they have more questions when it comes to the enrollment agreement, we are there every step of the way to help them.
Many of them do, especially once dollars and cents come up. This is why it is so important to be explicitly clear about cost, requirements, cancellation policies and the like so there are no rude surprises that you have to address later on.
It depends on the student. Some students do not care and just sign it because they know they have to sign it if they want to submit an application to the school for enrollment. The other type of student is the more informed consumer who reads all the fine print and wants to know what the refund policy is and what the withdrawal policy is and what the completion rate is for the program they are going to attempt to finish.
The students that have the most questions, seem to be the best students. They are intuitive and conscientious of their decisions. They understand that they need to ask questions to ensure that they are acting correctly as this is one of the biggest decisions that students will make in their lives. The more questions, the more informed, them more serious.
From time to time I have students who ask a lot of questions while completing the enrollment agreement. For the most part most students just complete the paperwork with no questions. I think if you are upfront and honest with the student about admissions requirements and obligations they trust you and the process. I believe admission representatives must be open with them and getting them to understand the obligations they are taking on before any paperwork is completed.
