I have been in the industry for over five years now, I have had only two people that asked questions regarding the enrollment agreement.
I think this is a good practice to incorporate with your students when thay are filling out their Enrollment Agreement and Addendum's (if applicable). This will allow the student to gain a better understanding as to what they can expect from us, how they are protected, and what our expectations are for them.
I don't find that students ask many questions about policies because they are adequately covered in the catalogue and presentation
Joel,
You really understand your role. Great comment!
Kimberly Stein
I think that one of the things that we try to encourage is a lot of interaction between the student and the advisor. If we're doing our job, we're asking the potential student a lot of questions to help them determine whether our school is the right fit for them. Additionally, we're stopping and asking them what questions or concerns they have about each section of the process. If a student doesn't have any questions, I often see that as a red flag that they haven't put serious thought into their educational goals. That's my cue to stop, take a step back and help them to re-evaluate what college can and cannot do for them. It is not our job to enroll every student. Our role is to serve as a bridge or a pathway to assist students with reaching specific goals. For those we can't help, it is important for us to point them in the general direction of folks who can.
It seems to me that students do not tend to ask many questions, however I believe several times students are not always sure what they should ask. Going through the agreement with them and being sure they understand what they are getting into is important in our role in admissions to be sure our students not only have the information available but have had the opportunity to become familiar with the information, even in a short period of time. Going through the information with our students also allows us to ensure we have covered it thoroughly with them.
While I would agree with Natalie that students tend to have questions during the presentation, I also believe that we should be able to anticipate student questions and have that information readily available for them ahead of time. Perhaps by making a list of questions or concerns that our students come up with, we can begin to formulate a list of the most "frequently asked questions" or FAQs that we can be prepared ahead of time to answer.
I encourage students to take time looking over the agreement so they can have any concerns addressed. However, they are often excited by their decision to return to school and dont have many questions at the time.
I am currently in training but am sure that information I need will be provided to me.
I am still in the training process, but in the observations I've done of the other reps, there have not been any questions about the enrollment agreement.
It is my experience that very few questions are ask questions about a school's enrollment agreement. Many of the policies and statements are reviewed during throughout the admissions process and may explain why.
I will be attending my first registration next month but it has been my experience that by the time I sign my enrollment agreements I have spoken to several representatives for the school prior to signing and am familiar with the policies. It is my understanding that is the same as our students here. Our field representatives are very knowledgable and go over the policies with the students prior to registration and signing to avoid lots of questions on a very busy day.
I am still in training. However, I have spoke with our admission reps and they have informed me that they thoroughly go over the enrollment process with all prospective students. Therefore, the majority of our students have very few questions regarding enrollment. Most of our student inquiries pertain to payment receipt and course work.
They ask the typical question concerning cost, fees and attendance policies.
What percentage of students ask Enrollment Agreement Questions?
I dont believe they ask alot of questions. They see the enrollment agreement as a yes to being accepted in the school. Some of them may be a little reserved to question policies especially if they think their questions will be a barrier to being admitted to a program or the school.
They ask after they have gone over it at home in my general opinion. They ask support system(husband,wife,mother,etc.)about the decision they may make. So at home they can look over and then look over everything with a fine comb and ask good questions if they have any.
In my experience, most students do not ask many questions about the policies or statements in our enrollment agreement. The agreement is explained in detail to each student during the enrollment process and the information it contains is discussed with the student at several points throughout their enrollment.
Not in my experience, they are more interested in the courses they are going to take at the school
When it comes to admissions process and policies or statements contained in my school's enrollment agreement, I don't find that students have much interest and possibly not much knowledge on questions to ask. They seem to be focused on what's important to them, the bigger picture, like cost, and if we have what they are looking for. Less concerned about policies.
