Communication
At our school - we often do not get the opportunity to meet students face to face prior to the enrollment. So - email and phone communication skills are really important.
However - the information provided in this lesson can be applied to any aspect of business and life. How we act, behave, listen and respond can positively or negatively impact any situation.
For me personally - I have to slow down, focus, listen and not interrupt. Often - I have so many things going through my head all at once - it is often difficult to achieve these objectives. However - the most effective conversations happen when I can focus and listen.
It is so great that you are aware of your listening behaviors, Chester! Continuing to improve upon listening skills will only allow you to provide better service to your students. You never know, your students could be telling you exactly what they want from you/your school while you are thinking about all those other thoughts!
Dr. Jean Norris
