Laura, That is a great attitude and a perfect place to start!
Elizabeth Wheeler
I am really new in the admissions position. I have a really bad habbit of skipping important steps. I think i need to slow down and have a list of questions to go from, and PRACTICE!
Paul, That is interesting. What makes giving information over the phone a bad habit?
Dr. Jean Norris
I sometimes give out too much information and stay on the phone too long.
JIM, Interesting! How specifically do you talk too much?
Dr. Jean Norris
Asmir, Thank you for sharing your thoughts. I am hearing you say that you can improve by setting aside time to make calls throughout the day, correct? Would also clarify what you mean by "put your sleeves up"?
Dr. Jean Norris
I do put my sleeves up while making calls. I also do not separate an hour for it, I call throughout the day. Those are the two things I will change to get better at it.
Holly, Very common. How can you help remedy this bad habit?
Dr. Jean Norris
Diana,
Sometimes people are just looking for honesty vs. a script. How can you balance this?
Dr. Jean Norris
Melanie,
Awareness is key! Good luck!
Dr. Jean Norris
I agree! I notice a LOT of people use "ummm..." even as experienced reps.
I find it hard to not use fillers during the calls that I make. This may be because I am new to the job or because I am not as prepared as I should be or a combination of the two. I know using fillers can make me sound unsure of myself and not as professional.
After reading these replies, I believe my outbound call technique will benefit from being more aware of red flags and being more prepared to overcome them. Along with not using "um" so much!!
Sally, That is great awareness. What is the first step you can take to improve this process?
Dr. Jean Norris
I would like to improve not feeling outgoing calls are a disruption in the day. I would like to be more effective with making out bound calls. By effective I mean returning them in a quicker manner.
Michael, That sounds like a great plan. How will you go about following through with staying organized?
Dr. Jean Norris
I need to continue to stay organized. I feel this is the key to my success. Working smarter rather than harder.
Great suggestion, Brenda. What is an example of a hidden flag?
Dr. Jean Norris
Evan, This is such a great learning moment for you! What are some questions you can ask to make sure you gather all the necessary information prior to the appointment?
Dr. Jean Norris
