Good steps to have a good communication
Introduction is very important. Smile while on the phone, enunciate your words, check your volume and pace and avoid negativity. Best practices for inbound calls are to build rapport, gather information and give information.
Connecting with customers using the communication hierarchy is a great tool. I personally believe that building rapport is essential.
There are choices of tertiary education for applicants, and so when they call your school, it is important they be treaed with respect and care taken to find out their goals and ambitions and if youe school offers what is in alignment with that of the applicant.
It is important to have the right number of persons to answer calls whether at fron desk or in admissions. Building rapport, gathering information and giving information are vital to providing excellent inbound call experiences.
Positive attitude each time! You never know what is going on the other end of the line- fear, anxiety, etc.
The communication hierachy works really well, especially during the harder conversations when you need to break up long pauses or siliences, because you can draw from your personal experience to be more relatable to the students needs.
The personality when responding calls must be the most appropiate to meet the student's request.
I learned a lot about hot to approach a interested lead. How to make them feel comfortable in the call and get them to feel welcomed into the istitute.
I have never heard the term telephone personaltiy before. This was great training that will assist me with my calls.
I strongly believe there's always room for improvement. I also realize there's no need to reinvent the wheel - but you can smooth out flat spots with some coaching on how to drive.
LEARNING TO ENGAGE IN ALL ASPECTS OF THE CALL TO GET RESULTS
I like how it breaks down the different stages to go through on the phone with your prospect
Your attitude and tone make a lasting impression with your first connection, so make sure it's a good one! Being prepared to ask the right questions to make sure you are effective and efficient for both parties is the key to starting off on the right path.
Attitude and the ability to listen without inturuprtion can be a deal breaker here.
It's very important knowing how to answer an inbound call. The sound of your voice is very important!
Inbound calls are some of the highest converting leads an institution will receive and should be handled with care. Ensuring the individual at the school receiving the call is not distracted, is well-trained, and understands the hierarchy pyramid is crucial.
It's important to establish a call process when interacting with phone inquiries about the school's programs and enrollment.
Smiling when dialing sets a positve tone on the phone.
How you first answer the call is critical. First impressions are formed immediately as to how the call is answered.
