Make sure you know your weaknesses.
It made me stop and think of how I am responding on the phone, I normally just answer the questions that the caller has called to ask.
The information fit right in, it gave me insight as to what my team maybe doing wrong
The most important thing I learned was the communication hierarchy. I plan on utilizing this by making sure I create strong connections with the potential students in order to better understand their goals and needs and how the services our school offers will be able to better assist them going forward, as well as to be able to address any obstacles that may be presented with the student interested in our programs.
Make sure to disingage from what ever else you are working on so you don't sound uninterested. I work at a very small school and wear many hats. Sometimes I have to ask callers to "please hold on just a second" so I can finish something and give the caller my full attention.
Positive attitude is the key in this course. Being patient and listen to the students needs.
The heirarchy pyramid to make connections with people was excellent. I'll be thinking through this regularly to discern where things stand, but also how to "back up" if things have moved too fast.
I enjoyed the layout of th is course as it makes a few great suggestions towards how responses should be made to potential students as you talk them through the process of enrollment. I excpect to be able to respond accurately and efficiently.
The fact that the call to the institution enters is excellent since it is always expected that there is interest in the caller. It is necessary to be patient in order to listen carefully to your approach
