Mastering Inbound and Outbound Communication | Origin: AD114
This is a general discussion forum for the following learning topic:
Adapting Your Communication for Successful Connections --> Mastering Inbound and Outbound Communication
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Building rapport is key, as well as knowing your student and having follow-up.
Small talk IS necessary and a huge part of building rapport and trust. It is a skill to learn how to small talk in a relevant and impactful way with potential students.
Prospective students really want someone to listen to them, hear what they are looking for and accommodate them in a way that doesn't take so much of their time. Trust is huge to prospects. Connections must be tailored depending on who you are talking to.
Admissions Professionals can use the hierarchy to imporve their communication with prospective students.
Communication is a process. It is important to have a plan. Envision the outcome and build towards it. Be sure to follow the steps required in the communication hierarchy.
Great mindset. Start the plan with the goal in mind.
When building a relationship with a potential student, Take into account their time and utilize the time you do take to build a solid rapport and customize your approach to the individual rather than being scripted.
Customizing your approach and being in the moment I believe is essential to providing the potentail studnet with a great experience.
Maslow's hierarchy of needs gives details about the type of communications we must develop with our students
Students are busy, but when they talk to AO's, they want their undivided attention.
It is essential that we are calculated in the way we structure not only each student interaction, but also the ways in which we structure our daily approach to student interaction. we need to build rapport, know our clients, and focus soley on them when in order to build rapport.
