True Customer Service
Customer service is very important in our industry, but I find that there is too much of a rush to assist without having all the correct info in hand. It is as if customer service is defined by the ability to hurry in order to help someone. With these new regulations, hopefully we can all see the benefit of taking time out to make sure that the right thing is done.
Doretta,
I think the student is also fortunate and benefits from selecting a school that matches their individual needs.
Traci Lee
Customer service is very important. It is the first impression. Great customer service set the example to be followed by our students.
very good point; I also try to give the message of "we know you have many choices and we will be very fortunate if you choose our school. We exist/have a job because of people like you making that choice."
The prospective student is are customer.Great customer service is the number one reason why we are in business.Treat the student like they are the most important person you will meet today.
Having a strong Customer service background, I know that is how you keep a great reputation. Giving a student or a customer service ensures their longevity with your company or school.
Customer service is the first encounter any potential student will have with your educational institute, and first impressions are important. When positons are filled without adequate training to handle student question is when customer service becomes compromised.
I agree we need to do what's in the best interest of the student
I definitely agree in that most cases phone calls are rushed. Quick answers and transfers are very important; however, simply listening carefully and being patient with the customer/student--and your task at hand-- can make all the difference.
Customer service is one of the most important aspects of my job. I always try my best to make the students feel welcome from the moment they make their first call to when they walk across the graduation stage. It isn't always about rushing, good customer service is all about the quality.
Through out my experiences when handling calls, the way we answer the phone is the outcome of our customers. If we answer the phones with a smile on our voice our customers feel comfortable and is excited and wanting to know more information on how they can become a student here. I read this great quote from Peter Morrissey-"Customers are my only source of revenue to assist me with my goals of the next five years…."
I completely agree. If we as the employees are not sure of an answer, we need to express to the student that we are unsure, but we will find out the correct information for them.
Listening is sometimes the most important tool to good customer service.
I agree. Great customer service goes a long way.
Customer service is very important to the future of any company. I treat clients as I would want to be treated with respect and dignity.
i agree, great customer service can always help students feel appreciated
I feel that Customer Service is very important and should not be rushed no matter what...
Customer Service represents our school and is essential at all times.
Customer Service is a huge part of what Career Services does in its day to day operations. We assist and make suggestions to our grads and potential employers for a good fit and open door for future placements.
I agree. Be genuine and treat others how you would want to be treated.
