First of all when we talk about customer service , we take a step back and realize the importance of helping another person. It's about always doing the right thing for someone else. We are here to provide good customer service by providing the best help we could give to another individual.
in my experience people want to me helped not sold... i feel that if you truly service the customer, it facilitates the sale...
Listening to what the students are saying, may help form the program to more student orientated needs in the program.
We must set our school above the others by being the best we can be for the students we serve. Customer service is one way to make a difference with how we enroll, teach, and prepare each student for the profession they have chosen.
Not only listening to what the customer is saying but hearing what they are saying is important. Many times the underlying subject matter is what needs discussed and brought to light.
I honestly believe that if you are truly listening to your student and providing the right level of customer service; things like compliance and following regulations will come naturally because you are thoroughly listening and acting properly.
Yes i believe if you listen to what the customer is saying you are then capable of moving on and helping the customer. Most of all knowing their interest and needs.
